Cookie & Privacy Policy
Right Car is committed to protecting the privacy of our visitors. We have created this policy to demonstrate our firm commitment to privacy. You can request to access and amend your contact preferences at any time, just contact customercare@rightcar.co.uk to receive a link to update your contact preferences.
Collecting Personal Information
For a number of services, both online and in branch, it is sometimes necessary for us to collect data about you to provide certain services.
We will share your information with the relevant automotive manufacturer, for more information on each brand's privacy policies, please click below:
Renault
https://www.renault.co.uk/privacy.html
Dacia
https://www.dacia.co.uk/legal-and-privacy.html
Ford
https://www.ford.co.uk/content/dam/guxeu/uk/documents/home/footer/DOC-customer-privacy-notice.pdf
We collect, store and use personal information in the following formats:
- Information provided to the dealer; by phone, email, post, website enquiry or in person.
- Information provided when completing an online form.
- Information related to the purchase you make of our goods or services.
We store provided personal information on: Names, Emails, addresses, telephone numbers, payments details
We store information on events and interactions between the customer and the branch such as: Contact history, payment history and purchase history.
Using Personal Information
We use this information for the following purposes:
- Contacting customers in regards to enquiries.
- Contacting customers to facilitate the provisions of services you have requested.
- Meeting the terms of your order.
- Enabling the use of particular services.
- Sending statements, invoices and payments reminders to you.
- Collecting payments from you.
- Sending SMS notifications for: Due services, MOT expiry and vehicle recalls.
- Sending email marketing material
- The footer of every email contains links to allow you to amend your email marketing preferences.
3rd Party Disclosure
We may share your personal data with 3rd parties in the following situations:
- Our manufacturer partners where it would be reasonable to do so.
- Manufacturer Warranty
- Manufacturer Service packages
- New car sales
- Partnered banks, in order to establish finance quotes/contracts.
- Members of our group companies where it would be reasonable to do so.
- If legally obliged to disclose your personal information.
- In connection with any ongoing or prospective legal proceedings.
- In order to establish, exercise or defend our legal rights.
Remarketing
You may find our adverts reaching you through; Search engines, Google Display Network and Social Networking sites. We use cookies on our site to send marketing material to users of our site over other networks. You can opt out of receiving remarketing ads through the platforms themselves.
Except for the reasons above, we do not disclose personal information to any third parties. We will never sell or rent your personal information to third parties. We will not provide third parties (other than as is necessary to provide the services) with your information that would uniquely identify you without first obtaining your express permission.
We use certain tracking software that allows us to monitor how our site is used, see what are cookies. For example, we are able to track how many times a certain page is viewed. We do not use tracking software to gather personal information about our visitors.
We may link to third party sites. We are not responsible for the content of those pages or their privacy practices. Although please be aware if you go on to a web page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.
If you have any comments or questions about the administration of this site, you can contact us at webmaster@finesse-internet.co.uk
Privacy Policy for The Right Car (UK) LTD
At Right Car, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines in detail how we collect, use, maintain, and disclose information collected from users of our motor trade services.
Information We Collect
We may collect the following types of personal information from customers:
Information You Provide: When you use our services or communicate with us, we may collect information such as:
- Contact Information: Name, address, phone number, email address.
- Vehicle Details: Make, model, year, VIN (Vehicle Identification Number), registration number, service history.
- Payment Information: Credit card details or other payment information for transactions.
- Communications: Records of correspondence and interactions with our customer service team.
Information We Collect Automatically: When you interact with our website or use our services, we may automatically collect certain information, including:
- Device Information: IP address, browser type, device type, operating system.
- Usage Data: Pages visited, time spent on pages, clickstream data, referring URL.
- Cookies and Similar Technologies: We may use cookies, web beacons, and other tracking technologies to enhance your experience and collect information about your preferences and browsing activities.
How We Use Collected Information
We may use the information we collect for the following purposes:
- To provide and personalize our services: Fulfilling orders, scheduling appointments, and delivering tailored service recommendations.
- To process transactions and bookings: Facilitating payments, managing bookings, and processing service requests.
- To communicate with you: Providing updates on your vehicle service or repair status, responding to inquiries or requests, and sending important service-related notifications.
- To improve our services and customer experience: Analysing usage patterns, identifying areas for improvement, and developing new features or offerings.
- For marketing purposes: Sending promotional emails, newsletters, or special offers (with your consent), conducting market research, and analysing marketing effectiveness.
How We Protect Your Information
We employ a variety of security measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Data Encryption: Transmitting sensitive information securely using industry-standard encryption protocols.
- Access Controls: Restricting access to personal information to authorized personnel only.
- Secure Storage: Storing personal information on secure servers with access controls and regular security assessments.
- Employee Training: Providing training to employees on data privacy and security best practices.
Sharing Your Personal Information
We may share your personal information with the following parties:
- Service Providers: Third-party service providers who assist us in providing our services, such as payment processors, IT service providers, or logistics partners.
- Business Partners: Trusted business partners or affiliates with whom we collaborate to offer complementary services or promotions.
- Legal Compliance: When required by law or legal process, or to protect our rights, property, or safety.
We do not sell, trade, or rent your personal information to third parties for their marketing purposes.
Your Rights
You have certain rights regarding your personal information, including:
- Right to Access: Request access to the personal information we hold about you and receive a copy of this information.
- Right to Rectification: Request correction of any inaccuracies in your personal information.
- Right to Erasure: Request deletion of your personal information under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
- Right to Restriction of Processing: Request that we restrict the processing of your personal information under certain circumstances, such as when you contest the accuracy of the information or the processing is unlawful.
- Right to Data Portability: Request a copy of your personal information in a structured, commonly used, and machine-readable format, or request that we transmit this information to another controller where technically feasible.
- Right to Object: Object to the processing of your personal information under certain circumstances, such as when the processing is based on legitimate interests or for direct marketing purposes.
- Right to Withdraw Consent: If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights or to submit a privacy-related inquiry or complaint, please contact us using the contact details provided at the end of this Privacy Policy.
Third-Party Links
Our website may contain links to third-party websites or services that are not owned or operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of these sites before providing any personal information to them.
Children's Privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children under 18. If you believe that a child under 18 has provided us with personal information, please contact us, and we will take appropriate steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using the following information:
The Right Car (UK) LTD
Beck View Road
Beverley
East Yorkshire
HU17 0JT
T – 01482 887577
E – info@rightcar.co.uk
What are Cookies?
Cookies are tiny text files stored on your computer when you visit certain web pages. At rightcar.co.uk we only use cookies in instances where there is a need to keep track of what you may have in a basket or for functionality during site operation.
If you don't wish to enable cookies, you'll still be able to browse the site and use it for general purpose although some features may be disabled. Most web browsers have cookies enabled, but check your browser settings for help with these.
Please note that cookies can't harm your computer. We don't store personally identifiable information such as credit card details in cookies we create, but we do use usage information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or to determine relevant related information to show you when you're browsing.
We're giving you this information as part of our initiative to comply with recent legislation.
Our Cookie Policy
To make full use of the possible features on the rightcar.co.uk website, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.
Our cookies don't store sensitive information such as your name, address or payment details: they simply hold the 'key' that, once you're signed in, is associated with this information. However, if you'd prefer to restrict, block or delete cookies from this site, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.
Here's a list of the main cookies we use, and what we use them for. You'll find information about 3rd party cookies below.
Social 'share' tools
If you take the opportunity to 'share' rightcar.co.uk content with friends through social networks - such as Facebook and Twitter - you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.
Further information about cookies
If you'd like to learn more about cookies in general and how to manage them, visit aboutcookies.org (opens in a new window - please note that we can't be responsible for the content of external websites).
Third Party Cookies
When you visit rightcar.co.uk you may notice some cookies that aren't related directly to us. If you go on to a web page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.
